Understanding Funeral Etiquette: How to Attend Calling Hours, Visitation, and a Funeral with Respect and Care

May 21, 2025

Understanding Funeral Etiquette: How to Attend Calling Hours, Visitation, and a Funeral with Respect and Care

For many of us, attending calling hours, visitation, or a funeral is not something we do often. But when the time comes to honor a friend, neighbor, colleague, or loved one, it’s natural to want to show support in the right way. Knowing what to expect—and how to act—can ease anxiety and ensure your presence is a source of comfort to the grieving family.


As a locally and family owned funeral home that has served generations of families in our community, we understand how emotional and unfamiliar these moments can be. This guide offers thoughtful and practical etiquette tips to help you feel prepared and confident when attending any of these gatherings.

What Are Calling Hours and Visitation?

Before discussing etiquette, it's helpful to understand the difference between calling hours, visitation, and the funeral service itself:

  • Calling Hours (also known as a wake or viewing) are typically open to the public and provide a set window of time when family and friends may stop by to pay respects. The deceased’s body may be present in an open or closed casket.
  • Visitation is similar but may be more informal and sometimes private or by invitation. It allows time for attendees to offer condolences to the family.
  • The Funeral Service is a more formal ceremony that honors the life of the deceased. It may be religious or secular and is usually followed by a burial or committal service.


1. What to Wear

Dress appropriately to reflect the seriousness of the occasion. This doesn't always mean black clothing, but it does mean modest, conservative, and subdued attire.

  • For men: A suit and tie or dress pants with a button-down shirt.
  • For women: A dress, blouse with slacks, or a skirt in neutral or dark tones.
  • Avoid flashy accessories, bright colors, or casual clothing like jeans, sneakers, or graphic tees.

When in doubt, it's better to be slightly overdressed than underdressed.


2. When to Arrive and How Long to Stay

  • For calling hours or visitation, you are welcome to come at any time during the posted window. Most guests stay for about 10–20 minutes, long enough to express condolences, view the casket or memory displays, and greet the family.
  • For a funeral service, arrive at least 10–15 minutes early. Walking in after the service has started can be distracting or upsetting to others.

If you're unsure about how long to stay, let the flow of the gathering guide you. Your presence is what matters most.


3. What to Say to the Family

Many people feel nervous about what to say to someone who is grieving. Remember: there’s no perfect thing to say. A simple, sincere expression of sympathy is always appropriate.

Some thoughtful phrases include:

  • “I’m so sorry for your loss.”
  • “Your [father/mother/friend] was a wonderful person.”
  • “I’m keeping your family in my prayers.”
  • “Please know how much they meant to me.”

Avoid offering clichés like “They’re in a better place” or “At least they lived a long life.” Even well-intentioned words can feel dismissive of someone’s pain.


4. Respecting the Environment

Calling hours and funerals are solemn occasions. Be mindful of your surroundings:

  • Silence your phone or leave it in the car.
  • Speak softly and avoid loud laughter or conversations.
  • If there is a line to greet the family, keep your condolences brief so others may do the same.
  • Follow the lead of the officiant or funeral director during services, especially if prayers or rituals are involved.


5. Should You Bring Children?

Children are welcome at many services, but it depends on their age, temperament, and the family's preferences. If your child is old enough to understand and remain calm, their presence can be meaningful. However, if they’re likely to be restless or disruptive, it may be better to find childcare and attend on your own.


6. Signing the Guestbook

Most services will have a guestbook or memory book near the entrance. Be sure to sign it—include your full name and, if appropriate, your relationship to the deceased. This helps the family remember who came and can be a source of comfort in the days ahead.


7. Bringing or Sending Flowers, Cards, or Donations

If you'd like to send flowers, check the obituary for instructions. Sometimes the family prefers donations to a charity in lieu of flowers. Sympathy cards are always appreciated and may be sent before or after the service.

If you bring a card to the calling hours, there will typically be a basket or designated table for you to leave it.


8. Offering Continued Support

Your presence at the funeral is a powerful gesture, but your support doesn't have to stop there. In the days and weeks that follow, consider reaching out again:

  • Send a note or message.
  • Offer a meal or run an errand.
  • Share a memory or photo.

Grief doesn’t end when the funeral does. Small acts of kindness can make a lasting difference.


9. Other Helpful Considerations

  • Religious Customs: If the family’s faith tradition differs from yours, follow along respectfully. You are not expected to participate in prayers or rituals outside your beliefs, but standing, sitting, or remaining silent when others do is a respectful way to observe.
  • Seating at the Service: The front rows are typically reserved for immediate family. If you are a friend, coworker, or neighbor, choose seats toward the middle or back unless instructed otherwise.
  • Graveside or Committal Services: If attending the burial, wait for the family and clergy to lead the way. Follow the cues of the funeral director and keep conversations quiet and brief.



Whether you're attending calling hours, a visitation, or a funeral service, your presence is a meaningful way to honor a life and support a grieving family. You don’t need to have the perfect words or gestures—just being there speaks volumes.

At [Funeral Home Name], we are here to help our community navigate every aspect of these important moments with grace and compassion. If you ever have questions about attending a service or would like help planning one, please don’t hesitate to reach out to our caring team.

You are not alone—and your kindness makes all the difference.



Questions about planning or pre-arranging services for you or a loved one?   To schedule a free consultation or learn more about our pre- services, please contact us today at 315-733-6443, or visit our website at www.srkfh.com.

By Steve Karboski September 1, 2025
The Importance and Benefits of Estate Planning When most people hear the words estate planning, their first thought is often, “That’s only for the wealthy.” The truth is, estate planning is not just about mansions, vast savings accounts, or complicated investments. It’s about ensuring your wishes are honored, protecting your loved ones, and bringing peace of mind—no matter the size of your estate. At Scala, Roefaro & Karboski Funeral Home, we often speak with families during some of the most difficult moments of their lives. We see firsthand how much easier things are when thoughtful planning has been done in advance. While pre-arranging funeral services is one important step, estate planning is another critical piece of preparing for the future. This article will help explain what estate planning is, why it matters for everyone, and how it can benefit you and your family. What Is Estate Planning? Estate planning is the process of arranging how your assets—everything you own—will be managed and distributed after your passing. Assets can include things like: Your home or other real estate Vehicles Bank accounts, retirement accounts, and investments Life insurance policies Personal possessions, such as family heirlooms or jewelry But estate planning is not just about “who gets what.” It can also involve: Naming a guardian for minor children Making decisions about your healthcare in the event you can’t speak for yourself Choosing someone to manage your financial affairs if you become incapacitated Setting aside resources for charitable giving In short, estate planning is about ensuring that your values, priorities, and loved ones are protected. Why Estate Planning Is Important for Everyone You don’t need to be wealthy to benefit from estate planning. In fact, those who assume they don’t need it may unintentionally leave behind confusion, stress, or even conflict for their families. Here’s why estate planning matters: It Reduces Stress for Loved Ones After a death, grieving families are often faced with a flood of decisions. Without estate planning, relatives may have to guess what you would have wanted—or even argue about it. A well-prepared plan eliminates uncertainty and gives your family clear guidance. It Ensures Your Wishes Are Honored Whether it’s choosing who inherits a family heirloom, ensuring your spouse can stay in the family home, or designating charitable donations, estate planning allows you to make your wishes known. It Helps Avoid Family Disputes Unfortunately, disagreements over money and property are common after a loved one passes. A clear, legally binding estate plan reduces the chance of conflict by setting expectations ahead of time. It Protects Children and Dependents If you have minor children, an estate plan allows you to name a guardian—someone you trust—to care for them should the unexpected occur. Without this, the court may make the decision without your input. It Saves Time and Money When someone passes without a plan, their estate typically goes through a lengthy legal process called probate. Proper planning can streamline or even avoid probate, saving your family time, money, and stress. Common Misconceptions About Estate Planning Many people delay or avoid estate planning because of common myths. Let’s address a few: “I don’t have enough money for an estate plan.” Even if you only own a car, a bank account, or a few treasured possessions, you still have an estate worth planning for. “I’m too young to need an estate plan.” Life is unpredictable. Estate planning isn’t about expecting the worst—it’s about being prepared. Young adults, especially those with children, often benefit the most from estate planning. “My family knows what I want.” Even if your family has a general idea, having your wishes in writing provides clarity and legal backing. “Estate planning is too complicated or expensive.” While certain situations may require an attorney, basic planning—like creating a will or healthcare directive—can be straightforward and surprisingly affordable. Key Components of an Estate Plan A thorough estate plan can include several documents, tailored to your needs. Some of the most common are: A Will A legal document that outlines how your assets should be distributed and who should care for your minor children. A Trust A legal arrangement that allows you to transfer assets to beneficiaries in a structured way, often avoiding probate and offering tax benefits. Power of Attorney This names someone to make financial or legal decisions on your behalf if you’re unable to do so. Healthcare Proxy or Advance Directive This outlines your medical care preferences and designates someone to make healthcare decisions for you if you can’t communicate. Beneficiary Designations Many accounts (like life insurance and retirement accounts) allow you to name beneficiaries directly. Ensuring these are up to date is an important part of estate planning. The Benefits of Estate Planning Estate planning is not just a legal exercise—it’s an act of love and responsibility. Here are some of the benefits: Peace of Mind: Knowing your affairs are in order relieves anxiety for you and your family. Clarity for Loved Ones: Your family can focus on healing rather than making difficult decisions. Financial Security: Estate planning can help minimize taxes, maximize benefits, and ensure resources are distributed efficiently. Continuity of Care: For children, elderly parents, or special needs dependents, estate planning ensures ongoing support. Charitable Legacy: If giving back to your community or church is important, estate planning allows you to leave a lasting impact. When to Begin Estate Planning The best time to begin estate planning is now. Waiting until “someday” often means waiting too long. Major life events—marriage, divorce, birth of a child, buying a home, or retirement—are all natural moments to review or update your plan. Remember, estate planning is not a one-time task. It’s wise to revisit your plan every few years, or whenever your circumstances change. How to Get Started If you’re unsure where to begin, here are some simple steps: Take Inventory: List your assets, accounts, and possessions. Think About Your Priorities: Who do you want to provide for? What values matter most? Consult a Professional: An estate planning attorney can guide you through the legal requirements in New York and tailor a plan to your situation. Communicate with Family: Let your loved ones know your intentions and where to find important documents. Keep Documents Safe and Accessible: Store originals in a secure place, and give copies to trusted individuals. Estate Planning and Funeral Planning: Working Together While estate planning and pre-arranging funeral services are different, they work hand-in-hand. Estate planning addresses financial, legal, and guardianship matters, while pre-planning your funeral ensures your final arrangements reflect your wishes. Together, they create a complete plan that protects your loved ones from uncertainty and stress. A Final Word of Encouragement Estate planning may feel intimidating, but it is one of the most important gifts you can give your family. Regardless of your age, income, or family situation, having a plan in place provides security, dignity, and peace of mind. At Scala, Roefaro & Karboski Funeral Home, we are here to support our community not only through compassionate care at life’s end, but also by encouraging proactive steps that ease the burden on loved ones. Estate planning is one of those steps. If you have questions about how pre-arrangement and estate planning can complement each other, our funeral directors would be honored to sit down with you and guide you with care and compassion.
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